Refund and Returns Policy

Effective Date: December 4, 2024

At Leaf and Layer, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your product, we offer a fair and easy returns and refund process. Please review our Refunds & Returns Policy below for detailed information on how to return items and request a refund.

1. Eligibility for Returns

We accept returns for most of our products, provided they meet the following conditions:

  • Timeframe: Returns must be initiated within 30 days from the date you received your order.
  • Condition: The product must be unused, undamaged, and in its original packaging. Any products that show signs of use, wear, or damage (excluding manufacturing defects) will not be accepted for return.
  • Proof of Purchase: You must provide proof of purchase, such as an order confirmation email or receipt, when initiating a return.

Certain items may not be eligible for return due to their nature, including:

  • Custom or personalized items
  • Gift cards
  • Clearance or final sale items (if applicable)

If you received a defective or damaged product, please refer to section 4. Defective or Damaged Items below.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support: Email us at [email protected] within 30 days of receiving your order. Please include the following details:
    • Your order number
    • The item(s) you wish to return
    • Reason for the return
    • Photos of the product (if applicable)
  2. Return Authorization: Once we receive your return request, we will review the details and send you return instructions, including the return address and a Return Merchandise Authorization (RMA) number (if applicable). You will need to include the RMA number with your return shipment.
  3. Pack the Item: Carefully package the item(s) you are returning. Please include all original packaging, tags, and accessories.
  4. Ship the Item: Ship the item(s) back to us using a trackable shipping service or purchase shipping insurance. We recommend that you keep the tracking number and proof of postage for your records.

Please note: You are responsible for the cost of return shipping, unless the product is defective or we made an error in your order.

3. Refund Process

Once we receive your returned item and verify that it meets the return conditions, we will process your refund. Please allow up to 14 business days for us to inspect the returned item and issue the refund.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take several days for the refund to appear in your account, depending on your bank or payment provider.
  • Refund Amount: The refund will cover the full purchase price of the product. Shipping costs (both original shipping and return shipping) are non-refundable, unless the return is due to a defective or incorrect item.

4. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [email protected]. We will:

  • Offer you a replacement product or,
  • Issue a full refund, including the cost of shipping.

To assist with your return request, please provide:

  • Your order number
  • Photos of the damaged or defective item
  • A description of the issue

We will cover the cost of return shipping for defective or damaged items.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.

6. Non-returnable Items

The following items are non-returnable:

  • Custom or Personalized Items: Products that have been customized, personalized, or made-to-order are not eligible for return unless they are defective or damaged.
  • Gift Cards: Once purchased, gift cards are non-refundable.
  • Sale or Clearance Items: Items marked as final sale or on clearance cannot be returned.

7. Return Shipping Costs

  • Standard Returns: Return shipping is the responsibility of the customer, and shipping fees are non-refundable. We recommend using a trackable shipping service to return your items.
  • Defective or Damaged Returns: If your return is due to a defective or damaged product, we will provide you with a prepaid return shipping label at no cost.

8. International Returns

If you are returning a product from outside the United States, you are responsible for any customs duties, taxes, and shipping costs associated with the return. We recommend using a trackable shipping service for international returns, as we are not responsible for lost or undelivered returns.

9. Contact Us

If you have any questions or need assistance with a return, please reach out to our customer support team:

Leaf and Layer
www.leafandlayer.com
Email: [email protected]

By purchasing products from our website, you agree to the terms outlined in this Refunds & Returns Policy. We are committed to ensuring you have a positive shopping experience, and we appreciate your trust in Leaf and Layer!